Mansfield Fire Rescue is a customer service organization that exists to protect the lives and property of our citizens, members, and visitors, and to foster the feeling of safety; any place, any time, through planning, mitigation, response, and restoration.
We will give an all-out effort to refine our service delivery, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to continually heighten the standard of excellence in our industry.
Attitude - We value a positive attitude toward the city and this department.
Service - We value commitment to service. We recognize a service responsibility to other city departments and to every element of our business and community.
Accountability - We take full accountability for achieving the best results and we hold ourselves responsible for all of our actions.
Professionalism - We value being proficient at all times. We are committed to providing an exceptional level of service to our community by maintaining the highest level of operational readiness.
Teamwork - We value teamwork. No one is as effective alone as they are with the cooperative help of others. We encourage all shifts and divisions to work together as equal partners.
Integrity - We have the courage to do the right thing ALWAYS!
Performance - We are committed to personal and professional development. We encourage training, education, and skill development on an on-going basis. We are committed to safety and to policies that encourage the mental and physical health of our members.