Customer Service

About Your Water Bill

Bills are rendered approximately every 30 days. Each bill is based on a meter reading taken one week to 10 days before you receive your bill. Learn more about the details of your utility bill.

Contact Staff

Find contact information for Water Utilities Division staff members.

Customer Service FAQs

Get answers to frequently asked customer service questions.

How to Read Your Water Meter

There are several reasons why you would want to be able to locate and read your water meter. Read some tips to help you find and read your water meter.

Online Forms

Submit online Water Utility forms.

Pay Your Water Bill Online

Log in to your online water account to check your balance and pay your bill.

Contractor Online Forms

Construction Meter Guidelines

Construction meter guidelines for rental, monthly readings and inspection.

Report a Water Utility Emergency

Find out how to report a water utility emergency and what types of water issues are considered emergencies.

Start New Water Service

Access the forms you'll need to start new water service, and learn more about water connection and the associated costs.

Utility Bill Payment Methods

Pay your utility bill electronically, over the phone, in person, by mail, or by setting up a bank draft plan.

Water & Sewer Rates (PDF)

View City of Mansfield water and sewer rates.

Water Reinstatement Procedures

Review the water reinstatement procedures for termination of water service due to non-payment.

Water Utility Billing Cycle Map (PDF)

Use our map to check when your utility bill will be due according to the area you live in.