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Animal Care & Control

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1. What is considered an emergency call?

Emergency calls include:

• Aggressive Animals
• Animal Bite Cases
• Loose Livestock
• Police or Fire Assistance
• A Sick or Injured Animal
• Wild Animal at a Residence

See Animal Emergencies for more information.

2. What do I do if I lost / found a pet?

Have you lost or found a pet?

You can report a lost or found pet in the City of Mansfield using our Lost and Found Pet Report and check our Lost and Found Pet Map to see other listings. If you submit a Lost or Found Pet Report, it can take up to 24-48 hours for the listing to be visible. Listings will remain posted for 7 days before being deleted. To submit a report, follow the steps below:

1. Fill out our online Lost or Found Pet Report here.
2. View our Lost and Found Pet Map.
3. If you are reunited with your pet, give us a call or send us an email and we will remove the listing.
4. If you aren't reunited with your pet after 7 days, please re-submit your listing to have it posted again.

This map and listings are intended to make it convenient for owners to search for lost pets but it is in no way meant to replace an actual in-shelter visit. It is still the owner's responsibility to visit the shelter to identify pets even if the animal is not listed. Remember, pictures can be misleading so if there is any possible way a pictured animal might be your pet, please come to the shelter as soon as possible to verify its identity.

All submissions are subject to open records.

3. Does my animal need to be vaccinated?

The State of Texas and the City of Mansfield Animal Control requires that your animal receive an annual rabies vaccination. The City of Mansfield recommends that your animal receive all of the preventative vaccinations. All vaccinations should be administered by a licensed Veterinarian.

4. How to owner surrender an animal?

We are  a tax-funded, municipal animal shelter and therefore we can only provide this service to Mansfield residents.  Owners who want to surrender their pets can bring them to the shelter at 407 Industrial Blvd. anytime during the following hours:

Monday-Friday  8:00 a.m. until 4:00 p.m.

We do not provide this service on weekends or holidays.

Please bring a valid form of photo ID showing your address inside the city  limits of Mansfield, such as a driver’s license or passport.  If your photo ID does not show your correct address, you will also need to provide a utility bill for proof of residency.

You will also need to provide proof of ownership and be able to provide documentation to support ownership of the animal, such as veterinary paperwork, divorce decree, etc.  Both owners, if married or a couple, must be willing to sign necessary paperwork relinquishing ownership of the animal and both must be able to provide a valid form of photo ID.  If the animal is microchipped, the owner on the microchip will need to relinquish ownership. Failure to provide this documentation may result in refusal of the animal.

There is a $30 owner surrender fee.  In special circumstances, elderly and/or handicapped residents may request an officer to pick up their pets if they are unable to bring them to the animal shelter themselves. 

The outcome for the animal (adoption, transfer to another agency, or euthanasia) is at the sole discretion of Animal Care & Control.

Animal Care & Control tries to find homes for every animal that comes to our shelter, but we can never guarantee placement for any animal.  For this reason, we ask that you use us as a last resort only after all other attempts to find your pet a suitable permanent home have failed.

This transfer of ownership is final and irrevocable and Animal Care & Control cannot call previous owners prior to any final disposition.

 

5. How many dogs and/or cats are allowed per household?

The legal limit is four dogs or four cats but not to exceed the combined total of six such animals over the age of eight weeks.

6. What do I do if I find an injured or dead animal?

To report an injured or dead animal during normal business hours, call (817) 276-4799. For non-emergency after hour reports, call (817) 473-0211.  

7. What is the fee for adopting an animal?

Adoption Prices

Animal	Price
Cats and Kittens	Maximum of $70
Dog and Puppies	Maximum of $70

8. How do I Register my Pet?

In order to register your pet, currently, you need to visit our location at 407 Industrial Blvd. and you will need to bring the following items: Valid Drivers license or State I.D, current rabies vaccination certificate, proof of spay/neuter and microchip information if applicable. The fee ranges between $5-$15 annually depending on spay-neuter/microchip status. For additional information please call 817-276-4799.

9. Can I have livestock and/or fowl in the City of Mansfield?

Prior to bringing any livestock or fowl (chickens) into the city limits, you will need to contact the Planning and Zoning department at 817-276-4226.  They will need to verify the address and will be able to tell you if your address will allow livestock and chickens.  Roosters are not allowed, per city ordinance, unless written permission is obtained from the Mansfield Animal Care & Control Manager.

10. How do I report loose dogs, cats, and livestock?

To report loose dogs, cats, and livestock during normal business hours, call (817) 276-4799. For non-emergency after hour reports, call (817) 473-0211. 

11. How do I report issues regarding wildlife (ie. snakes, skunks, possums, etc)?

To report issues regarding wildlife during normal business hours, call (817) 276-4799. For non-emergency after hour reports, call (817) 473-0211.  

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Building Safety

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1. Where can I find a list of building permits issued?

View a list of monthly building permits issued.

2. Where do I find the fees for building permits?

Building permit fees are found in the City's Fee Schedule.

3. Do I need a permit to build a storage shed in my backyard?

Non-Residential Buildings - All non-residential buildings require a building permit.
Residential Buildings - One & two-family dwellings and townhouses one-story detached accessory structures that are 200 square feet or less used as tools and storage sheds, playhouses, and similar uses do not require a building permit.  A building permit is required for accessory buildings that are more than 200 square feet or two stories.
All accessory buildings, including those that do not require a building permit, must meet the zoning ordinance requirements including but not limited to setbacks, height, and lot coverage. 

4. Do I need a permit to have a garage sale?

Yes. A permit must be obtained before holding a garage sale. Garage sales may last for a period of three consecutive days and can only be held two times per calendar year at any one address. Garage sale signs must not be posted on any sign, pole, tree, utility post, or in any street medians. View the Garage Sale Application.

5. Do I need a permit to re-roof?

Commercial Buildings - All commercial buildings require a building permit to re-roof. Commercial projects that include the removal of roof insulation must replace the insulation with thicknesses that meet the current energy code. An energy code calculation is typically required and generally results in an increase in insulation thickness.

Residential Buildings - One & two-family dwellings do not require a permit to replace shingles only. Permits are required for re-roofing projects that include the repair or replacement of roof decking, or structural members like rafters or trusses. 

What is the code on decking?  Decking is per 2018 IRC Section R803  and Table R503.2.1.1(1)
Is drip edge required? Yes, if replacing decking per 2018 IRC Section R905.2.8.5
Ventilation requirements?Per 2018 IRC Section 806

 All re-roofing projects, including those that do not require a building permit, must meet code provisions. Flashings and drip edges are required. Shingles must be completely removed before the installation of new shingles. Underlayment must also be replaced when re-shingling a roof.

6. Do I have to replace roof decking when replacing shingles on my home?

The city does not require roof sheathing to be replaced if it is still in good condition.  The 2018 International Residential Code (IRC) adopted by the City of Mansfield requires roof sheathing to meet Section R803 and Table R503.2.1.1(1). In addition Section R905 of the IRC requires asphalt shingles to be applied in accordance with the applicable provisions of the code and the manufacturer’s installation instructions.

7. We are remodeling our kitchen. Do I need a permit, even if we are doing the work ourselves?

Remodeling work that requires any structural change, electrical or plumbing work requires a permit. Permits can be obtained through the Building Safety Department. Each sub-contractor must be registered with the City and they must obtain their own permits. All required inspections need to be completed and are included in the permit fee.

8. What are the fencing requirements for a swimming pool?

The 2018 International Swimming Pool and Spa Code Chapter 3 Section 305 outlines the pool barrier requirements.

9. Will the City of Mansfield inspect my home and tell me what is wrong if I am having problems?

No, the City of Mansfield does not inspect homes to tell you what is wrong with your home. Independent inspectors can be hired to do these types of troubleshooting inspections.

10. Before I start digging, what do I need to do?

If you are planning to do any digging, you must call Texas 811, at least two working days, before you dig to arrange for utility companies to mark buried utility lines in your yard.

11. What should I look for in a contractor?

When looking for a contractor, find out how long the contractor has been in business in the area and check references. Contact the Better Business Bureau to see if complaints have been registered against the company.  The City of Mansfield cannot recommend contractors.

12. How do I request an inspection from Building Safety?

To request an inspection complete the Online Inspections Request. Inspection requests submitted by 5 p.m. will be inspected the following business day.

To cancel a scheduled inspection complete the Online Inspection Cancellations Request. Inspection cancellations must be requested prior to 8 a.m. the day of the scheduled inspection.

Link: https://www.mansfieldtexas.gov/1221/Building-Safety-Inspection-Request-and-Cancellation

13. Must I obtain a Fire Inspection prior to obtaining a Certificate of Occupancy?

Yes, you must contact the Fire Department Fire Marshal’s Office to request and schedule a fire inspection prior to obtaining a Certificate of Occupancy. The Certificate of Occupancy will not be issued until this inspection has been completed. You can request the fire department inspection online at https://www.mansfieldtexas.gov/FormCenter/Fire-Department-7/Fire-Department-Inspection-Request-52 if you have questions you can contact them at 817-276-4790.

14. Who can I use to provide a roll-off dumpster?

In accordance with City Ordinance Chapter 50.50 and 50.60 waste haulers are required to have a franchise or license to operate within the City of Mansfield. Currently, only Frontier Waste is franchised as an operator. To set up service for your business, or to arrange a temporary roll-off container for a construction project, please contact Frontier Waste at 817-961-1125.

15. Building Setback: What is building setbacks?

A building setback is a zoning term for the distance required from nearest point of wall of structure to a property line.  The City Zoning Ordinance does not allow any structure to be built in the building setback (driveways and similar items are excluded). Contact Planning and Zoning department question about zoning setbacks.

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City Council

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1. How can I voice my concerns about a proposed project in the city?

First, contact the Planning Department to find all the relevant information about the project. Next, the city has several avenues for citizens to express their opinions about the development projects in the city. Some of the options are: Attend Planning and Zoning Commission public hearings to learn about the project and voice your opinions. Attend City Council public hearings to learn about the project and voice your opinions.

2. When and where are City Council meetings held?

Regular City Council meetings are held every other Monday at the City Council chambers in Mansfield City Hall, located at 1200 E. Broad St. The public portions of City Council meetings are scheduled to begin at 7 p.m. Work sessions and executive sessions often precede the public portions of regular City Council meetings. 

You may view agendas for City Council meetings by clicking here. 

3. Is there a filing fee to run for City Council?

No, there is no filing fee.

4. Are the City Council meetings televised?

Yes, they are televised live on Channel 190 through Charter Communications and on Channel 99 on AT&T U-Verse. You can also watch the City Council meetings live on the Internet.

5. How do I communicate with the Council if I'm hearing impaired or physically challenged?

City Hall is wheelchair accessible. Parking spaces for disabled citizens are available. Requests for sign interpreter services must be made 48 hours prior to the meeting. To make arrangements, call 817-473-0211 or (TDD) 800-RELAY TX, 800-735-2989.

6. How do I find an adopted Ordinance, Agreement, or Resolution?

Contact the City Secretary's Office at 817-276-4203. You can also search the City Charter and Code of Ordinances on the web.

7. How can I obtain the City Council meeting agenda and meeting minutes?

You may call the City Secretary’s Office at 817-276-4203. For immediate access, all agendas and minutes are available online.

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City Secretary - Elections

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1. Is there a filing fee to run for City Council?

No, there is no filing fee.

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City Secretary - Public Record Requests

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1. What types of records can I request from the City?

The City can only provide records that exist at the time of the request and cannot create records to respond to a request. 

Records will be made available in the format they exist at the time of the request.  If the requestor would like to receive records in a different format, i.e. an excel spreadsheet  v. paper copies of each record, the requestor is responsible for paying the labor costs associated with converting that information.

The City cannot research information and records for a requestor.  The requestor must be specific regarding the record or information they are seeking.

2. How long until I receive my records?

Requests for records are processed in the order received.  It can take up to ten (10) business days to receive a response to a request for records.

3. Is there a fee?

The fees for the most commonly requested records are as follows: 

Paper (8.5 x 11): .10 cents per page

Audio CD: $1.00

Video DVD (Non-Body Worn Camera Video): $3.00

Body Worn Camera Video: $10 per video plus $1.00 for each full minute of recording.

Labor (Research, Compilation, and Redaction): Starting rate- $15.00 per hour

The City of Mansfield follows the cost schedule listed out in  Texas Administrative Code, Chapter 70.

4. How will I receive my records?

How you receive the records you requested depends on the type of record.  All records can be picked up in person from the City Secretary’s Office.  In certain situations records can be mailed.  Fees for postage are the responsibility of the requestor.  Additionally, some records can be emailed.  The City does not email Police records.

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City Secretary's Office

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1. How long until I receive my records?

Requests for records are processed in the order received. It can take up to 10 business days to receive a response to a request for records.

2. Is there a fee?

The fees for the most commonly requested records are as follows:

• Paper (8.5x11) - 10 cents per page
• Audio CD - $1
• Video DVD (non-body worn footage) - $3
• Video DVD (body-worn footage) - $10 per DVD with $1 for each full minute of video footage

The City of Mansfield follows the cost schedule listed out in Texas Administrative Code, Chapter 70.

3. How will I receive my information?

How you receive your records depends on the information being requested. All records can be picked up in person from the City Secretary’s Office or mailed upon request (postage fees are the responsibility of the requestor). Certain records may be emailed but not all of them. The City will not email Police Records to a requestor.

4. Who is my Council Member?

Council Members are elected at large, which means they represent the whole City of Mansfield, not just one particular area. 

5. When and where are City Council meetings held?

The City Council meets the second and fourth Monday of each month. Meetings are held at City Hall in the Council Chambers, 1200 East Broad Street. The Regular Business Session begins at 7 p.m.

6. How can I obtain the City Council meeting agenda and meeting minutes?

You may call the City Secretary's Office at 817-276-4203. For immediate access, all agendas and minutes are available online.

7. Are the City Council meetings televised?

Yes, they are televised live on Channel 190 through Charter Communications and on Channel 99 on AT&T U-Verse. You can also watch the City Council meetings live on the internet.

8. How do I communicate with the Council if I'm hearing impaired or physically challenged?

City Hall is wheelchair accessible. Parking spaces for disabled citizens are available. Requests for sign interpreter services must be made 48 hours prior to the meeting. To make arrangements, call 817-473-0211 or (TDD) 800-735-2989.

9. How do I find an adopted Ordinance or Resolution?

Contact the City Secretary's Office at 817-276-4203. You can also search the City Charter and Code of Ordinances.

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Code Compliance

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1. How tall can my grass and weeds grow?

All grass and weeds should be maintained to a height of 10 inches or less.

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Code Compliance - Rental Inspections

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1. Who do I report safety violations to?

You can contact Regulatory Compliance by email, phone at (817) 276-4221, or use our online form here.

2. How do I get a rental registration license for my multi-family complex or lodging establishment?

• You will be a receiving a notification letter by mail at the beginning of December 2021. You must complete a Rental Registration Form, which can be completed and mailed to: C/O Regulatory Compliance Department 620 S. Wisteria St. Mansfield, Texas 76063 or by completing the online form.
• Your registration cannot be processed until a payment has been submitted. Payment may be made by check or money order to the City of Mansfield, C/O Regulatory Compliance at the address listed above. We are unable to accept online payments at this time.

3. How long is my rental inspection license valid?

Registration and payment of your rental inspection license will be valid for one (1) year starting January 1st until December 31st, unless ownership of the multi-family complex or lodging establishment changes, at which time a new registration must be submitted.

4. My multi-family complex/lodging establishment has changed ownership.

If a change in ownership occurs during the period that registration is otherwise valid, the landlord of the establishment will have thirty (30) days from the date of ownership change to file a new registration with the Director, and pay a new registration fee. The Rental Registration Form can be completed and mailed to: C/O Regulatory Compliance Department 620 S. Wisteria St. Mansfield, Texas 76063 or by completing the online registration form. 

5. Am I required to register my business?

You are required to register your business if it is a multi-family dwelling complex, nursing or assisted living facility, or lodging establishment located in Mansfield which is now in existence or which may be constructed or converted into one from another use.

6. What is considered a Multi-family, Lodging Establishment, or Room/Boarding House?

• A multi-family complex means a building(s) containing three (3) or more dwelling units owned by the same person or entity on a single, platted lot. If the land on which the building(s) exist is not platted, it is still defined as a multi-family complex if any building(s) that provide three (3) or more dwelling units owned by the same person or entity are located on contiguous tracts of land.
• A lodging establishment means any building, complex of buildings, or any other facility in which the public may obtain sleeping accommodations. This term includes hotels, motels, condominiums, bed and breakfast establishments, inns, extended stays, trailer motels, apartments not occupied by permanent residents, vacation rentals, and all other facilities where rooms or sleeping facilities or space are furnished for accommodation. 
  • A "hotel" does not include hospitals, sanitariums, nursing homes, jails, prisons or detention centers,  college dormitories, or housing facilities of the type described in section 156.001(2) of the Texas Code. 
  • A "lodging establishment" also does not include a short-term rental or a part/whole of a residence rented to a member of the resident's family.
  • A "nursing or assisted living" facility means a private home for the care of children or the aged or infirm, or a place of rest for those suffering bodily disorders, not containing equipment for surgical care or medical treatment of disease or injury.
• A room or boarding house means a building other than a hotel or multi-family dwelling where lodging is provided for compensation for three (3) but not more than twelve (12) persons, where meals may or may not be served, and where facilities for food preparation are not provided in individual rooms. Where meals are served, they may only be served to the residents of the boarding house.

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Environmental Services - Disposal Questions

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1. Does the City of Mansfield provide trash carts for residents?

Currently, the City of Mansfield does not provide trash carts for residents. Residents may purchase their own carts or put trash in bags that are securely tied and place on curb for pick-up on their scheduled pickup days.

2. Is there someplace I can take my limbs and brush trimmings?

Brush, limbs, yard debris and twigs will be collected if tied in bundles no more than 4 feet in length and weighing approximately 50 pounds or less each. Place on the curb for pick-up on your regularly scheduled trash pick-up days.  

Residents may also request a bulky brush pick up for non-bundled tree limbs and tree debris that has been cut to 6 feet sections or 50 pounds pieces for a fee. Residents must contact Frontier Waste at 817-961-1125. Tree limbs and tree debris may also be hauled by residents to a landfill. 

You can also bring in brush during our twice-yearly Chunk Your Junk events.

3. How do I dispose of bulky items like furniture?

Residents may place standard bulky items at the curb on any scheduled pickup day. As a courtesy please contact Frontier Waste at 817-691-1125.

• Appliances (excluding any refrigerators, freezers, air conditioners or other appliances that do not contain written or visual evidence that the chlorofluorocarbons (CFC) have been removed by a certified, authorized and licensed technician)
• Dryers
• Furniture
• Stoves
• Washing machines
• Water tanks

Residents may also bring bulky waste to the twice-yearly Chunk Your Junk events.

4. Should I put items in the recycle cart if I'm not sure they can be recycled?

Only items that can be recycled should be placed into the recycle cart. If you are not sure if something can be recycled, please visit Can I Recycle It?,  a free search tool, to see the best way to dispose of many household items.

5. How do I request or exchange a recycle cart?

Residents can use this form to request or exchange a recycling cart. If you have requested an exchange, you may still use the larger cart until your exchange has been completed.

6. When is the next Chunk Your Junk event?

Residents can check the Environmental Services calendar or view upcoming Household Hazardous Waste Drop-off Events and Chunk Your Junk & Shred Days  and sign up for reminders using the Can I Recycle It? Environmental Services Event tab.

7. How do I get rid of things like paint and pool chemicals?

Residents may dispose of household hazardous waste such as aerosol cans, paint and cleaning products at the Environmental Collection Center on the second Saturday of each month, 10 a.m. to 3 p.m., and the Thursday and Friday before the second Saturday from 3 to 7 p.m. Proof of residency is required.

View a list of acceptable household hazardous materials (PDF).

8. What do I do with old televisions and computers?

Residents may dispose of electronic waste at the Environmental Collection Center on the second Saturday of each month, 10 a.m. to 3 p.m., and the Thursday and Friday before the second Saturday from 3 to 7 p.m. A driver's license for proof of residency is required.

View a list of acceptable electronics materials (PDF).

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Environmental Services - Drainage

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1. There is a drainage easement in my backyard, and it's overgrown. What can I do?

The City does not perform regular maintenance on most drainage easements within the City. A drainage easement is a document providing the City the right to place public water on private property. Property within a drainage easement belongs to the property owner and not the City.

Further the property owner is responsible for removing trash, keeping vegetation mowed and similar maintenance activities. The City only becomes involved when there is a major blockage or infrastructure failure. The City can also become involved when structures, like fences, are built in a drainage easement or property owners bring infill to the easement.

For more information visit stormwater infrastructure in Engineering.

2. The street in front of my house is flooding when it rains. What can be done?

All City streets are designed to carry a certain amount of water during storms, even beyond the curb in most cases. Water entering a house is a concern to the City and should be reported as soon as it happens so the City can investigate the problem and look for solutions. It could be as simple as boards or other material blocking the pipe or inlet. But it can also be very involved and complicated, taking time to correct.

3. The creek behind my house looks awful. When will the City come out to clean it?

The City does not clean creek areas on a regular basis. Large cleanup events held by the City are typically on public land and involve large groups of volunteers. The best solution to this problem is for everyone to put their trash in the proper place - a trash can.

4. The creek behind my house is overgrown and now I have raccoons and snakes. What can the City do?

Any water feature is going to attract wildlife, including raccoons and snakes. The City does not perform regular maintenance along most water ways. These areas are typically designed to be overgrown. As long as the condition does not pose a threat of flooding to a home or structure, the City will not remove the vegetation.

5. What should I do if there is a horrible smell coming out of the pipe next to my house?

Any odor nuisances should be called in. There is not always something that can be done about it, but the City needs to make sure the sanitary sewer system has not been leaking into the storm sewer system. The most common odor problems at storm sewer outfalls are decomposing leaves and other organic matter, and this poses no threat to human health.

6. The ditch behind/beside my house has become filled in, and now I'm worried about flooding. What can be done?

The Environmental Services Department works with other departments in the City to address these concerns. Depending on the situation, a City crew may be able to come out and regrade the area, but a drainage easement must exist for the City to enter the property for this reason.

7. What can be done about the concrete around a storm drain pipe that is cracking?

This is not always a concern but should be reported so City staff can evaluate the situation and prevent problems from occurring.

8. There was huge storm and my house has flooded. Can the City help?

There is no simple answer for this question. The City's ability to improve the situation is entirely dependent on the location and cause of the flooding. Several homes in the City were built before the Federal Emergency Management Agency (FEMA) enacted floodplain restrictions, and these homes will flood if there is a large enough storm. However some problems can be addressed by repairing the storm sewer system. If your home has flooded, please report this information to the City.

9. Who should I call to report a drainage problem?

Contact Howard Redfern, environmental services manager at 817-276-4240. For more information, visit stormwater infrastructure in Engineering.

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Finance

Show All Answers

1. How do I protest my property tax value?

You will need to follow the instructions provided with your Value Notice by the county your property is located in.

Tarrant County

• Real Property Only – Set up an Online Account. This will give you full control over each of your properties, including the ability to submit and view your online Protest. When you Sign In to your Online Account, you can view and interact with all your various property accounts on your personal Dashboard.
• You can download and print the Protest Form from the Comptrollers website.

Johnson County 

• Johnson County Appraisal District Website

Ellis County

• Ellis County Appraisal District Website

2. Where can I find forms for exemptions or protests?

Many exemption and protest forms are located on the Texas Comptrollers website in the event you have difficulty locating them directly on your county's appraisal website.

Texas Comptroller Property Tax Forms

3. There’s an error on my property value notice. What do I do?

Please visit the “How do I protest my property tax value question."

4. My appraised value went up more than 25%. Does that mean my city tax bill will also increase 25%.

Per the Texas Comptroller, the appraised home value for a homeowner who qualifies his or her homestead for exemptions in the preceding and current year may not increase more than 10 percent per year.

Tax Code Section 23.23(a) sets a limit on the amount of annual increase to the appraised value of a residence homestead to not exceed the lesser of:

• the market value of the property; or

• the sum of:

  • 10 percent of the appraised value of the property for last year;

  • the appraised value of the property for last year; and

  • the market value of all new improvements to the property.

Tax Code Section 23.23(e) defines a new improvement as an improvement to a residence homestead made after the most recent appraisal of the property that increases its market value and was not included in the appraised value of the property for the preceding tax year. It does not include repairs to or ordinary maintenance of an existing structure, the grounds or another feature of the property. Tax Code Section 23.23(f) states that a replacement structure for one that was rendered uninhabitable or unusable by a casualty or by wind or water damage is also not considered a new improvement.

The appraisal limitation only applies to a residence homestead. As stated in Tax Code Section 23.23(c), the limitation takes effect Jan. 1 of the tax year following the year in which the homeowner qualifies for the homestead exemption. It expires on Jan. 1 of the tax year following the year in which the property owners no longer qualify for the residence homestead exemption.

If an ARB, arbitration or court determination lowered a property’s appraised value, the appraisal district cannot increase the appraised value unless the increase is reasonably supported by clear and convincing evidence.

5. How do I apply for an exemption?

Fill out the appropriate application with your county of residence. 

• Click HERE for Tarrant County specific information on homestead exemptions. Tarrant County homestead application

Appraisal District Office Contacts

Tarrant County Appraisal District - (817) 284-0024

Johnson County Appraisal District - (817) 558-0122

Ellis County Appraisal District - (972) 825-5151

Exemption forms may be found on the Texas Comptroller site. 

6. How do I obtain an over 65 exemption and what does it do?

Persons who are over 65 years of age may file for an exemption in addition to the residential homestead exemption. If you qualify for the over 65 exemption you would be entitled to a tax ceiling on school and locally adopted city, county and special district assessments. Please note that this exemption would limit your taxes only – not your home’s value – as this could change with prevailing market conditions.

Exemption forms may be found on the Texas Comptroller website.

7. What is the deadline for filing for a homestead exemption?

Per the Texas Comptroller, the completed application and required documentation are due no later than April 30 of the tax year for which you are applying. A late homestead exemption application, however, may be filed up to two years after the delinquency date, which is usually Feb. 1.

8. Are there any helpful appraisal resource links?

Ellis County - https://www.elliscad.com/appraisal-resources

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Fire Department

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1. How do I become a firefighter?

Please visit the Texas Commission on Fire Protection website for information. https://www.tcfp.texas.gov/

2. What are the minimum requirements to be a firefighter in Mansfield?

• Certified as Paramedic or Licensed Paramedic by the Department of State Health Services by hire date.
• High School diploma or equivalent.
• Minimum age 18.
• Must be a US citizen as evidenced by birth certificate, passport or legal immigration documentation.
• Must have an acceptable criminal history according to the standards set by TCFP and TDSHS.
• Must not be prohibited from operating a motor vehicle, and must possess a valid Texas driver's license.
• Must pass a physical/drug screening as well as a psychological.

3. How do I pay my ambulance bill?

Mansfield Fire Rescue uses a third party for all ambulance billing:
EMERGICON, LLC 877-602-2060 emergicon.com

If you have questions send an email to questions@emergicon.com

4. How do I obtain a copy of a fire report or my medical records?

Mansfield Fire Rescue processes requests for reports through the City Secretary’s Office located at City Hall, 1200 East Broad St. Requests for reports must be made in writing and are accepted for processing 72 hours after the incident. 

For all Open Records Requests, please complete the Open Records Request Form (PDF) and submit it to the City Secretary’s Office via email or by fax to 817-473-2925. Please be sure to include  your name, telephone number and mailing address.

5. Why does a fire engine go with the ambulance on medical calls?

All firefighters in the City of Mansfield are cross-trained as paramedics. The additional personnel provide faster and better quality care to our patients. The fire engine is able to provide the exact same care as our Mobile Intensive Care Units. 

6. How do I schedule a fire department inspection?

Request your inspection using our Online Request Form. 

7. How do I report a leaking or broken fire hydrant?

Please call Water Utilities at 817-473-8411. If it is a private fire hydrant, the property owner is responsible for all repairs, and is advised that they contact a plumber.

8. Does the Fire Department fill pools with water?

Unfortunately, we are unable to provide this service.

9. Does the Fire Department provide car seat inspections?

No. Please contact Safe Kids Tarrant County for an inspection location near you.

10. How often should I change the batteries in my smoke detector?

Remember to test your smoke detector monthly and change the batteries at least once a year. If your smoke detector is over 10 years old it needs to be replaced with a new one.

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Gas Wells

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1. How many wells have been drilled in Mansfield?

There are currently 204 wells drilled within the City.

2. Who inspects the gas wells?

The Gas Well Inspector regularly inspects each drill site within our jurisdiction in accordance with Chapter 114 of the Mansfield Code of Ordinances. Drill sites are also inspected by the Fire Marshal’s office. In addition to municipal oversight, the Railroad Commission of Texas (RRC) has jurisdiction over well permitting, inspections, and production in accordance with applicable state rules and regulations.

3. Where do I get a Specific Use Permit (SUP)?

Applications may be obtained from the Planning Department Counter or from our website.

4. How long will the zoning process take?

Approximately 90 to 120 days to complete the zoning process.

5. Can I apply for a Gas Well Permit prior to obtaining a SUP?

The specific use permit (SUP) and the Gas Well Permit can be processed concurrently. However, a gas well permit cannot be issued until the SUP is approved.

6. Where do I get a gas well permit application?

An application (PDF) can be obtained from the Planning page on the City website. We recommend that the applicant schedule a meeting with staff prior to actually submitting the application and requested materials.

7. How long is the process to get a Gas Well Permit once zoning is acquired?

Approximately 30 to 45 days.

8. Are gas wells noisy when they are operating?

Gas wells in production do not create much noise. A gas well may occasionally need the use of a lift compressor to maintain production, but City regulations require that any noise from the compressor above the legal limit must be mitigated.

9. Do natural gas wells produce bad odors?

Gas that is produced from the Barnett Shale is odorless.

10. At nighttime I see tall, brightly lit derricks with lots of activity. Is this what I can expect in my neighborhood?

The lights you see are needed for the 24 hour operation. They are turned in towards the drill site and away from adjacent properties. This operation normally last only about 30 days.

11. How will traffic in my neighborhood be affected? Will there be a lot of trucks and construction vehicles?

The City works with the gas well operators to determine a truck route that will have the least impact on traffic as part of the specific use permit (SUP). The gas well operator must use only the streets designated on the approved truck route, and must pay a road damage remediation fee.

12. How long is a gas well active or producing?

Some wells produce 15 to 20 years, depending on the quality of the formation.

13. How is natural gas transported?

Natural gas is transported via buried pipelines. These lines are all clearly marked with pipe markers that are normally bright yellow markings with the company name and emergency phone numbers.

Before you dig on your property, contact the Texas one-call center by dialing 811 at least 48 hours (not including weekends or holidays) prior to beginning the excavation. The operators will come and mark their underground facilities. There is no charge for this service and is required by state law.

14. What is Rigging Up and Rigging Down of drilling rig?

These are terms used in the industry for moving in the drilling rig; installing all the parts, units, motors and equipment; and getting ready to drill the well. Once the well is drilled, the process is again done in reverse to remove all the equipment used in the drilling operations.

15. What is the term “spudding” a well or "spudding in"?

A term used in the industry to reflect the beginning of drilling operations of a well.

16. What is a frac pit?

It is an earth pit lined with plastic. Its measurements run in the range of 200 feet by 400 feet, depending on how much water is used to fracture the wells. These pits are filled with fresh water and look like a large swimming pool. It takes approximately 4,000,000 gallons of water to fracture a well. The pits are leveled and the land restored when the operator is finished with the drill site.

17. Where does the water used in the fracturing process come from?

Most operators purchase water from the City.

18. What is a Closed-Loop Mud System?

Cuttings are particles of formation obtained from a well during drilling operations. They are brought to the surface by circulating mud-laden fluid. The cuttings that are created will be transported by truck off location to an approved disposal system. All of the disposal sites have been approved and monitored by the Texas Railroad Commission.

19. What is circulating?

Circulating is the pumping of drilling fluid from the suction pit, through the drill pipe and back to the surface through the annulus. Although mud is circulated, the terms "circulated" or "circulating" applies to this operation while drilling is temporarily suspended, to obtain samples from bottom or keep hole in condition while awaiting other operations.

20. What is cementing casing and waiting on cement (WOC)?

Cementing is the operation by which a cement slurry is forced down through the casing and out at the lower end in such a way that it fills the space between the casing and the sides of the well bore to a predetermined height above the bottom of the well. This is for the purpose of securing the casing in place and excluding water and other fluids from the well bore. All cements are in a liquid phase and able to be pumped by pumps.

21. What is hydraulic fracturing?

Fracturing is a means of opening the fissures in the Barnett Shale formation by the use of hydraulic pumps and fracturing fluid. Fresh water stored in frac pits is pumped in stages into the Barnett Shale formation. Once fractures in the rock have been created, sand (like beach sand) is mixed with the fresh water and pumped into these fractures to help prevent the fracture from closing back once the hydraulic force is reduced. By packing or filling of these fractures with sand, this will allow the formation to produce into the new drilled well bore (hole) and bring gas to surface.

22. What is a wellhead or Christmas tree?

A term applied to the valves and fittings assembled at the top of a well to control the flow of the gas. These valves and fittings are all pressure tested to a minimum of 5,000 pounds per square inch (psi) before and after installing.

23. What is a tank battery?

A tank battery is a group of tanks that are connected to receive produced water from a well. A tank is normally a single- or double-steel or fiberglass vessel that can hold 200 to 400 barrels. The tank battery also includes some production equipment, such as gas separators which allow the produced water to be separated from the gas. The produced water is removed from the tanks by truck, and taken to disposal facilities outside of the City.

24. What is a blow out?

A sudden, escape of gas and water from a drilling well when high pressure gas is encountered and efforts to prevent or to control the escape has not been successful.

25. What is a blowout preventer (BOP)?

A device attached immediately above the casing to control the pressure and prevent the escape of fluids from the annular space between the drill pipe and casing or shut off the hole, if no drill pipe is in the hole, should a blowout occur. These devices are pressure tested between 3,500 to 5,000 pounds per square inch (psi) when installed and every two weeks afterwards.

26. What happens if there is a gas well emergency?

The Fire Department handles all gas well emergencies. If there is an emergency, please call 9-1-1.

For non-emergency gas well concerns, contact the Gas Well Inspector.

27. Whom do I call regarding gas well royalties and/or mineral rights?

The City does not handle royalties or mineral rights. If you have any questions, you should call the operator of the gas well on or adjacent to your property.

28. How is our fresh water drinking zones protected?

The Texas Railroad Commission (RRC) and Texas Commission on Environmental Quality (TCEQ) department set the depths to protect our natural fresh water zones on interest in Texas. By law, the surface casing of a well must extend 20 feet beyond the depth of a fresh water zone as determined by the RRC. The surface casing is cemented back to the surface to protect these fresh water bearing zones.

29. How can I register a complaint or contact an inspector?

Please contact the Gas Well Inspector at 817-276-4254 or by email, for general inquiries and concerns related to provisions of the City's drilling regulations. For other concerns, the Railroad Commission of Texas (RRC) has jurisdiction over well permitting and inspections, and the Texas Commission on Environmental Quality (TCEQ) has jurisdiction over environmental concerns. Please contact the Railroad Commission of Texas (RRC) at their website, or by calling 512-463-7288.

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Geographic Information Systems (GIS)

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1. How can I find zoning on my property?

Visit our interactive mapping site. You can zoom in to any specific area of the city using your cursor. Call us at the Planning Department at 817-276-4226 during regular office hours to ask our staff about the information you require. Visit our offices during regular working hours to review the official zoning map (PDF) and talk to the planning staff about zoning.

2. Can I view Mansfield GIS data online, without any special software?

You can view Mansfield GIS data online by visiting our interactive GIS web page. There, you will be able to zoom in on a particular area of the City and view a number of different data layers. All of the data will be viewed through your web browser. No special software is required.

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Historical Museum

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1. What are the museum's hours?

The Museum is open Tuesday - Saturday 10 AM - 4 PM

2. How much does it cost to tour the museum?

Admission to the Museum is free.

3. How can I donate an item to the museum?

If you have an item that you would like to donate to the museum, please call 817-473-4250 to arrange an appointment to speak with the Museum Manager. 

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Human Resources

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1. How can I find out about available job opportunities?

Available job opportunities can be found here. 

2. What jobs can I apply for?

Applications are only accepted for positions that are currently open. Most positions have specified minimum qualifications and age requirements; these can be found on the job description(s).

3. Can I apply for more than one job?

Yes, you may apply for as many open jobs as you wish, but a separate application must be submitted for each position. 

4. How can I find out if my application has been selected?

Those selected for interviews will be contacted by the hiring supervisor. Those who are not selected will be notified via email.

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Jail

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1. What is the phone number to Tarrant County Sheriff's Office?

You can contact the Tarrant County Sheriff's Office at 817-884-3116 for general inmate information.

2. How do I become a Jailer?

For a complete list of open positions you can visit the Human Resources Department's job opportunities page. There you will find information concerning the open position such as a job description and qualifications needed. View the contact information for the Human Resources department.

3. How do I get time served for Mansfield charges as well as other agencies?

You can request time served for Mansfield Charges from the Mansfield Municipal Judge. To request time served on charges from another agency, you must contact that specific agency in which the charges are held.

4. Why do I have to go to Everman if I was arrested by a different Agency?

The Mansfield Police Department manages a jail for several agencies utilizing the Everman Jail facility.

• Burleson
• Kennedale
• Everman
• Forest Hill
• Mansfield Independent School District
• Mansfield Methodist Hospital

Most inmates are held at our facility until they are transferred to the county or another form of disposition has been made.

5. Can my medication and eye glasses be dropped off to me while in custody?

Yes, we encourage you to have your medication and prescription eyeglasses brought to you here at the Mansfield Jail. The medication will be inspected by our Jail Staff before being allowed into the facility for dissemination to the inmate.

The medication must be properly packaged, have the inmate's name on the prescription container, have a proper quantity, and not be expired. Designer-framed eyeglasses and sunglasses are prohibited in the facility.

6. How can I get a copy of incarceration paperwork?

You can get a copy of your incarceration paperwork at the Mansfield Jail. The request must be made in person by the person that was incarcerated and you will need to complete a request form and have a valid form of identification.

7. Can messages be given to inmates?

We will deliver limited amount of information that will facilitate inmate release.   

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Library

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1. Can I reserve a meeting room?

Unfortunately our meeting room is not available for reservations. However, the meeting room sits up to eight people and are available first come first serve. 

2. When do I need to renew my library card?

Your library card expires every two years. At the time of expiration, we ask to see your Drivers License or State ID to make sure we have all your current information.

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Library- 1,000 Books Before Kindergarten

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1. Who can participate in the 1,000 Books Before Kindergarten program?

Any child from birth until he or she enters Kindergarten.

2. How long will this program take?

Everyone reads at their own pace. It could take anywhere from a few months to a few years to complete the program depending on how many books you read with your child. If you read 1 book a day, you will reach 1,000 books in about 3 years.  If you read 3 books a day, you'll finish in under a year.  If you have more than one child participating, reading all together counts for both children. 

3. Is it okay to read the same book over again?

Absolutely! Each time you read with your child, whether it's the same favorite over and over or a different book each time, it counts.

4. Which books should I read?

Any book intended for children is perfectly fine.  They can be library books or books from home. Books heard at story time also count.  We'd be happy to help you find books that your child will love. 

Check out our children's reading lists. 

Check out our 1,000 Books Before Kindergarten backpacks.

Ask a librarian.

5. What happens when we reach 1,000 books?

Congratulations! Visit the front desk of the library to receive a 1,000 Books Before Kindergarten medal for your little reader.

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Library-Hold/Renew items

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1. How can I place a hold on an item?

From the library catalog, you can place a hold on an item that is currently checked out by clicking on "Place Request".  A hold prevents the current borrower from renewing the book. When it is returned,  it will be placed on hold for you. Then the library will (based upon your account preferences) call, email, or text you to let you know when the item is available for pickup at the library.

Please note that any hold items not picked up within four days will be cancelled.

2. Can I renew my materials?

You may renew items up to three times as long as it is not on hold for another patron and your account is in good standing with no fines.  

3. Where can I return my materials?

You can return your items to the Mansfield Public Library or any of our consortium locations, Kennedale or Arlington branches. The library has an outside drive-up book drop and a book drop attached to the building at the main entrance. 

4. What if I can't find an item on the shelf?

If you are having trouble locating an item on the shelf, stop by the Library front desk and tell the staff. We will look for the book and let you know if the item has been found in the library and placed in its proper location on the shelf. Please note, however, this will not prevent someone else from checking it out.

5. Can I suspend something I have on hold?

Yes. If you have placed something on hold you may suspend that item to make it inactive. Simply log back into your account when you are ready to activate your item and you will be placed back on the holds list. This feature allows you to not lose your place on the wait-list.

6. Where do I pick up my holds?

Your hold materials are located at the front desk of Mansfield Public Library. 

7. How long do I have to pick up my holds?

Once you have been notified that your hold is ready, you have four days to pick up the item. Any unclaimed items will either be reshelved or sent back to the appropriate library. 

8. Can nonresidents place a hold on items in Arlington or Kennedale?

If you are a nonresident of Mansfield, Arlington or Kennedale, then you only have access to items here at the Mansfield Public Library. You cannot place a hold on items in Arlington or Kennedale. 

If there is an item that you need that the Mansfield Public Library does not already have, try suggesting a purchase. 

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Library-Interlibrary Loan

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1. What is the cost of my ILL?

The cost of ILLs are free. However, patrons will be assessed a $2 postage fee if materials are not picked up in 4 days of being notified. Items will then be returned to the lending library.

2. What do I need to include?

Please include your name, library card number and contact information. For the item, please also include the title, author, and the format (Book, DVD, CD, Large Print, etc.).

3. How long will it take my ILL to arrive?

Interlibrary Loans can arrive between 1-4 weeks at the Mansfield Public Library. Please note that some situations differ and in certain cases can take longer.  Some factors that result in longer response times include, how fast other libraries respond to requests and how far away items are traveling. 

4. Where do I return my ILL item?

Please return your items normally in the library book drop or at the front desk with the ILL card attached. These items cannot be returned to a consortium library in Arlington or Kennedale. 

5. Can my ILL be renewed?

Unfortunately, ILLs cannot be renewed. However, if you have further questions, please contact the library at 817-728-3690. 

6. Who can request an ILL?

An ILL can be requested by Mansfield patrons or non-residents. Residents of Arlington Public Library need to contact Arlington for ILL requests. 

7. Can I request a newly published title?

Unfortunately, items must be at least six months old in order to request it through the Interlibrary Loan (ILL) service. 

8. What if I have a charge on my account?

Please note that in order to request an ILL, your account must be completely clear of any fines or fees. If you have any questions on any fines or fees, please call the library at 817-728-3690 to discuss further. 

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Mansfield Activities Center

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1. My kids attend Mansfield ISD schools. Am I considered a Mansfield resident?

You do not need to be a resident of Mansfield to participate in programs, attend special events or rent our facilities.  Residency is based on your physical address. Mansfield residents have a 76063 zip code. There is no differentiation in program registration fees, but residents do receive membership and rental discounts.

2. Do I need to come in to register for a program or activity?

No. You may register for all programs in person at the Mansfield Activities Center or you may register for most programs online. You will need to create an account to register online.  If you previously created an account and can't remember your password, use the "Forgot my password" feature on the login screen.  

3. How old do children have to be to stay at the Mansfield Activities Center by themselves?

Children 8 years old and older can be at the Mansfield Activities Center (MAC) from 9 a.m. to 6 p.m. without parent supervision. After 6 p.m, children must be 13 years old and older to be at the MAC without parent supervision.

Children younger than the age requirements can be at the MAC if they are in a scheduled activity or class. If a parent is unable to attend with a child under 8 or 13 depending on the time of day, someone 21 years old or older needs to accompany the child.

4. Do I need to get my parents to sign me in at the Mansfield Activities Center?

Yes, if you are 17 and under, an adult must be present to sign your membership waiver.  This is required for each membership purchased, whether an annual membership or a day pass.

5. Is it really important that I bring my MAC card every time and scan it?

Yes! We ask that you scan your card so we have a history of attendance.  Also, for security reasons, we need to know who is in our building.

6. What hours are the Senior Lifestyles program available?

We have programmed activities from 9 a.m. to 2 p.m. Some special classes start in the afternoons but for the most part the activities take place in the mornings.

7. Is transportation offered for the Senior Lifestyles program?

We have buses that can pick up participants in the morning and bring them to the MAC and then take them back home in the afternoons after lunch. The bus has a handicap lift if needed for wheelchairs. This service is available to Mansfield residents only, subject to address verification.  Participants must sign up with senior staff at least 1 day in advance.

8. How do I make a lunch reservation?

You may call the Mansfield Activities Center (MAC) at (817) 728-3680 from 9 a.m to 9 p.m. to make a reservation for lunch. Reservations must be called in by 10 a.m. the day prior. Many times we have cancellations and you can call or come the day of and expect to eat.  Participants may also sign up in person at the MAC.

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Municipal Court

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1. How much is my ticket?

You can contact us at 817-276-4716 for the fine amount or you may search online. 

2. Where do I pay traffic tickets?

The Municipal Court is located on the first floor of the Public Safety Building. The Court is open from 8 a.m. to 5 p.m. Monday through Friday. You may also pay your citation online.

3. Do I need to appear in court?

Defendants are given a period of 10 business days to make an initial appearance in person, by mail or online. Online Payment Site

4. What payment options are available?

Payments can be made online (with Visa or Mastercard only) or made in person using the following acceptable payment options:

• Cashier's check payable to City of Mansfield
• Credit/debit card (Visa or Mastercard)
• Money order made payable to City of Mansfield

5. Is there a dress code for court?

Yes, you must wear clothing that is not revealing, see through, or provocative in nature. Proper clothing/shoes are strictly enforced, no tank tops, Midriffs must be completely covered at all times,  pants must fit at the waist. Questions/Unsure? Contact the court at 817-276-4716.

6. What am I allowed to bring with me in the court room?

There is a screening process you must go through before allowed admittance into the court room. We encourage you to leave items such as handbags and purses at home or secured in a safe environment.

Electronic devices such as cameras, cell phones, and radios are not allowed in the courtroom. Items you should bring with you are court paperwork, Drivers License or Identification Card, any evidence you wish viewed during the court proceedings.

7. What is the phone number to Tarrant County Sheriff's Office?

You can call the Tarrant County Sheriff's Office at 817-884-3116 for general inmate information.

8. If summoned to serve as a Mansfield juror, do I have to attend?

In most cases yes. However, there may be exemptions allowed by law which would free you of this duty.  Jurors do receive compensation for their duty. Visit the jury information page for more information.

9. What are my options if I have a CDL (Commercial Driver's License)?

Commercial Driver's License holders are not eligible for Deferred Disposition or a Driving Safety Course to keep moving violations off their record. CDL holders can either pay the fine and take a conviction or plead not guilty and request a court date with the prosecutor. 

10. How can I keep a citation from being reported on my driving record?

The Mansfield Municipal Court provides two options to keep citations from adversely affecting your driving record with the Texas Department of Public Safety. These options are deferred disposition and driver safety course. Both of these alternatives require a plea of guilty or no contest and approval from the court. 

11. Can certain violations be dismissed?

Some offenses may be dismissed for compliance if the defendant meets all the requirements. These violations include: Fail to Maintain Financial Responsibility, Fail to report name or address change, Fail to Display Valid Driver's License, Expired Driver's License, Expired Vehicle Registration, Driver's License Restriction or endorsement violations and defective equipment violations.

These dismissals have terms and are not always a defendant's right. These dismissals are offered only if the defendant appears on or before the required appearance date and meets specific terms. Fines for compliance dismissals are payable immediately by cash, money order or credit/debit card.

12. I cannot pay the fine in full; is it possible to get a payment plan?

The Judge may allow you to set up a payment plan for outstanding citations. You may not be eligible for this option if you have previously defaulted on a payment plan or if you enrolled in community service. The court clerk will give you more detailed instructions on setting up a payment plan at our clerk window. There is a financial information packet that must be completed before the Judge will consider your request for a payment plan. 

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My Mansfield Muni-Versity

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1. Why do I have to apply for My Mansfield Muni-Versity?

We want our participants to have the opportunity to have the time to engage and ask questions during classes. In order to provide the best experience for participants, it’s necessary to limit the number of participants.  

2. I've applied for My Mansfield Muni-Versity, now what?

Applications for August 2023 will be accepted through August 5, 2023.  Applications will then be reviewed. Acceptance and introduction notices will be sent out to participants on or before August 11, 2023. 

3. What should I expect from My Mansfield Muni-Versity?

First and foremost, you should expect to have a fun and engaging experience. Each week, participants will get to learn about a particular division, department, or program from departmental staff. Department staff will have chosen that day’s meal for you, as well as put together the presented information so each meeting will be a different experience. 

4. I missed the application date, or I didn't get in, now what?

If you missed the application, or you didn’t receive an acceptance for this first class, don’t worry. We will have additional classes. Check this page and our social media pages for updates on future classes. 

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Neighborhood Leadership Roundtable

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1. I don't live in an HOA, but my neighborhood would like to get involved.

You do not need to live in an HOA to have your neighborhood get involved. You can register on this page as a "Neighborhood Association or Partnership." However, a representative for your neighborhood will have to be selected and named in the registration form. 

2. How do I register my HOA or Neighborhood Association?

Just fill out the Neighborhood Registration form.

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Parks Department

Show All Answers

1. My kids attend Mansfield schools, am I considered a Mansfield resident?

Residency is based on your physical address. Mansfield residents have a 76063 ZIP code. The Mansfield Activities Center is funded by the half cent sales tax.

2. Do I need to come in to register for a program or activity?

No. You may register for all programs in person at the Mansfield Activities Center (MAC) or you may register for most programs online. You will need to have an established account with the MAC to register online. To obtain your login information, call the MAC at 817-728-3680 during business hours or use the "Forgot my password" feature of online registration if you previously provided your email on your membership waiver form since August 2014.

3. Can I pay for a program or activity with my credit card or debit card?

Yes, we take Visa, MasterCard, Discover, and American Express with the appropriate identification.

4. How old do children have to be to stay at the MAC by themselves?

Children 8 years old and older can be at the Mansfield Activities Center (MAC) from 9 a.m. to 6 p.m. without parent supervision. After 6 p.m, children must be 13 years old and older to be at the MAC without parent supervision.

Children younger than the age requirements can be at the MAC if they are in a scheduled activity or class. If a parent is unable to attend with a child under 8 or 13 depending on the time of day, someone 21 years old or older needs to accompany the child.

5. Do I need to get my parents to sign me in at the Mansfield Activities Center (MAC)?

Yes, if you are 17 and under and do not have a current MAC card. We require that a waiver be signed for each membership purchased, whether it is an annual membership or a day pass.

Kids 17 and under with a current MAC card can enter for programs or open gym without a parent. Day pass purchases or new/renewal memberships require a parent or guardian present.

6. Is it really important that I bring my Mansfield Activities Center (MAC) card every time and scan it?

Yes! We ask that you scan your card so we have a history of attendance. Also, for security reasons, we need to know who is in our building.

7. Who maintains the right-of-way?

Questions regarding mowing in the right-of-way should be directed to the Parks Department. It is a City ordinance that property owners are responsible for mowing and maintenance up to the curb or to the edge of the pavement.

8. What hours are the Senior Lifestyles program available?

We have programmed activities from 9 a.m. to 2 p.m. Some special classes start in the afternoons but for the most part the activities take place in the mornings.

9. How much does it cost to participate in the Senior Lifestyles program?

Most senior activities are free but some classes have a fee associated with them.

10. What type of programs and activities are offered for seniors?

All current activities are listed in the Recreation Guide (PDF).

11. Do you offer tax preparation services for seniors?

The City of Mansfield partners with AARP who provides a qualified tax preparer from February 1 to April 15 for free tax return preparation for seniors and low income individuals. Appointments are made at the Mansfield Activities Center.

12. My parent is in a wheelchair, has had a stroke and cannot feed himself. Can he participate in the Seniors Lifestyle program?

Seniors who come to the center must be able to take care of their own personal needs, such as going to the restroom and feeding themselves, or have a caretaker with them at all times. We welcome all levels of ability.

13. I have to work and my mother doesn't drive. How can she participate in the Senior Lifestyles program?

We have buses that can pick her up in the morning and bring her to the center and then take her home in the afternoons after lunch. The bus has a handicap lift if needed for wheelchairs. This service is available to Mansfield residents only, subject to address verification.

14. I cannot afford to pay for my lunch. What are my options?

The recommended lunch donation is $2 for seniors age 60 and over (or the spouse of someone the age 60 and over) and $6 for persons 59 and younger. No senior is turned away because they cannot pay.

15. How do I make a lunch reservation?

You may call the Mansfield Activity Center from 9 a.m to 9 p.m. to make a reservation for lunch. It must be called in by 10 a.m. the day prior. Many times we have cancellations and you can call or come the day of and expect to eat most times. We also have clipboards with each day of the week labeled that you sign up on at the reception table.

16. Are the meals prepared at the Mansfield Activity Center (MAC)?

No. A central kitchen prepares meals for 32 other senior centers in Tarrant County and delivers them to us daily. This nutrition program is partially funded by the Sixty & Better, The United Way, and the Area Agency on Aging.

17. How do I rent a pavilion?

Many of the park pavilions are available for rent. Pricing and policies are listed on our Rentals page. Park pavilions may be booked online with a free MAC online account, which can be created here.

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Planning & Zoning

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1. How do I find the Zoning Ordinance?

The Zoning Ordinance and other development ordinances are available on the Planning and Zoning page.

2. Can I obtain a building permit for a property that is not platted?

No. A building permit cannot be issued for a property that has not been platted or is not a legal lot of record.

3. How can I find zoning on my property?

Visit our interactive mapping site. You can zoom in to any specific area of the city using your cursor. Call us at the Planning Department at 817-276-4226 during regular office hours to ask our staff about the information you require. Visit our offices during regular working hours to review the official zoning map (PDF) and talk to the planning staff about zoning.

4. How can I get a copy of my plat?

You can get a copy of your plat by either contacting the Planning Department or the Tarrant, Johnson, or Ellis County Plat Records.

5. How can I voice my concerns about a proposed project in the city?

First, contact the Planning Department to find all the relevant information about the project. Next, the city has several avenues for citizens to express their opinions about the development projects in the city. Some of the options are: Attend Planning and Zoning Commission public hearings to learn about the project and voice your opinions. Attend City Council public hearings to learn about the project and voice your opinions.

6. If I own a property that is already platted into one lot can I sell off part of my lot without replatting?

No. The Texas Local Government Code and the City of Mansfield Subdivision Ordinance (PDF) requires property to be subdivided through the platting process before it can be sold for the purpose of creating two or more parcels. A lot that is sold by a metes and bounds description only and has not been platted into a separate lot is not a legal lot of record.

7. What is a plat?

A map of a subdivision that represents a tract of land, showing the boundaries and location of individual properties, streets, easements and other pertinent information. After a plat is approved by the Planning and Zoning Commission it is filed with the appropriate county clerk and becomes a legal lot of record for which a building permit can be issued.

8. What is zoning?

Zoning is a local government's ability to regulate the use and development of land. It is designed to protect property values by preventing the location of incompatible uses in close proximity to each other. Planning involves the development of programs, plans, and policies for the creation of a better community. Zoning and Planning are closely related.

9. Can I view Mansfield GIS data online, without any special software?

You can view Mansfield Geographic Information Systems (GIS) data online by visiting our interactive GIS webpage. There, you will be able to zoom in on a particular area of the City and view a number of different data layers. All of the data will be viewed through your web browser. No special software is required.

10. Where do I get a Specific Use Permit (SUP)?

Applications may be obtained from the Planning Department Counter or from our website.

11. How long will the zoning process take?

Approximately 90 to 120 days to complete the zoning process.

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Police Department

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1. How do I get an alarm permit?

See the Alarm Permits website.

2. How do I file a police report?

You may request a police officer to respond to your location by calling 817-473-0211 for non-emergency calls or 911 for emergency calls. Unfortunately the Mansfield Police Department does not send officers outside the City of Mansfield without meeting special criteria and authorization from the Patrol Supervisor.

3. How do I resolve an outstanding warrant issued by the Mansfield Police Department?

See the Warrant Listing. Also see Resolving Citations and Warrants.

4. How do I get the fine for a ticket/citation or take care of a ticket/citation?

See the Municipal Court Cost and Fines page.

5. How do I submit Police Department comments, suggestions, or leave feedback?

You may contact 817-473-0211.

6. How can I get a copy of my criminal history?

The Mansfield Police Department does not have the authority to provide citizens a copy of their own or anyone else's criminal history. Please see the Texas Department of Public Safety website.

7. How do I apply to attend the Citizens Police Academy?

See  Citizen Police Academy page for more information.

8. How can I get a home or business security inspection?

Home and business security inspections are conducted by the Community Resource Officers. You must contact the Community Resource Unit by calling 817-276-4757 and make an appointment to have the inspection conducted.

9. How can I get a police presentation for my group, school or organization?

Community presentations are conducted primarily conducted by the Community Resources Officers. To inquire about an event you must contact the Community Resources Officers at 817-276-4757.

10. How do I find out if my personal property has been turned in to the Police Department?

Unfortunately all items lost or stolen are not found, recovered or turned in to the Police Department. When property has been turned in the Police Department will notify the proper owner(s), if the owner(s) information is available on said property. You may contact the Property Technician by phone at 817-276-4762.

11. How can I view a list of the registered sexual offenders in the city?

You can now view all registered sex offenders online.

12. Where is the police impound lot located?

If your vehicle has been impounded by the Mansfield Police Department, please contact the following (si su vehículo ha sido confiscado por la policía de Mansfield, por favor póngase en contacto con el siguiente):
Beards Towing
4400 E Loop 820 S
Fort Worth, TX 76119
Phone: 817-478-2001

13. Who do I call to see if someone is in the Mansfield Jail and/or find bond information?

To inquire if someone is in custody at the Mansfield Jail, call the jail.

• For Bond Information (24/ 7):
  • 817-804-5724
• For all other Inmate information (24/7)
  • 817-804-5724

The Mansfield Jail is located at 1601 Heritage Parkway.

14. How can I request for the Speed Trailer in my area to monitor traffic flow?

The Mansfield Police Department receives several requests to have the speed trailer placed to monitor speed complaints. To have a location placed on the list you must contact the Mansfield Police Department at 817-473-0211.

15. Can I have a child at play sign installed?

The City of Mansfield no longer installs "Children at Play" signs. The Texas Manual on Traffic Control Devices (TxMUTCD) which is a state/federal Manual that sets the standards on which all signs, markings and signals are regulated, no longer recognizes these signs as acceptable to install because they are no longer enforced. Ultimately, drivers choose to ignore them and studies have shown that they do not have impact on speed.

16. Where can I find crime statistics?

Crime statistics are updated monthly and are posted on the Crime Analysis page.

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Public Works

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1. Who maintains the right-of-way?

Questions regarding mowing in the right of way should be directed to the Parks Department. It is a City ordinance that property owners are responsible for mowing and maintenance up to the curb or to the edge of the pavement.

2. Who repairs streetlights?

Oncor & United Cooperative owns, operates and maintains all streetlights within the City right-of-way. Requests for repairs and consideration for installation of new streetlights can be made to the City of Mansfield at 817-276-4243.

3. Who sweeps the streets?

The City hires an outside contractor to sweep the streets. Thoroughfare streets are swept monthly. Residential streets are swept twice per year.

4. Who do I contact for potholes or other minor street repairs?

Street Operations will service potholes and minor street repairs. Please call the City of Mansfield Street Operations Department at 817-276-4243, or you may report a pothole repair online.

5. Who do I contact if there is debris in the road or if there is brush blocking my visibility?

Contact the Street Operations Department at 817-276-4243 if there is anything in the roadway or blocking visibility.

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Seniors

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1. What hours are the Senior Lifestyles program available?

We have programmed activities from 9 a.m. to 2 p.m. Some special classes start in the afternoons but for the most part the activities take place in the mornings.

2. How much does it cost to participate in the Senior Lifestyles program?

Most senior activities are free but some classes have a fee associated with them.

3. What type of programs and activities are offered for seniors?

All current activities are listed in the Recreation Guide (PDF).

4. Do you offer tax preparation services for seniors?

The City of Mansfield partners with AARP who provides a qualified tax preparer from February 1 to April 15 for free tax return preparation for seniors and low income individuals. Appointments are made at the Mansfield Activities Center.

5. My parent is in a wheelchair, has had a stroke and cannot feed himself. Can he participate in the Seniors Lifestyle program?

Seniors who come to the center must be able to take care of their own personal needs, such as going to the restroom and feeding themselves, or have a caretaker with them at all times. We welcome all levels of ability.

6. I have to work and my mother doesn't drive. How can she participate in the Senior Lifestyles program?

We have buses that can pick her up in the morning and bring her to the center and then take her home in the afternoons after lunch. The bus has a handicap lift if needed for wheelchairs. This service is available to Mansfield residents only, subject to address verification.

7. I cannot afford to pay for my lunch. What are my options?

The recommended lunch donation is $2 for seniors age 60 and over (or the spouse of someone the age 60 and over) and $6 for persons 59 and younger. No senior is turned away because they cannot pay.

8. How do I make a lunch reservation?

You may call the MAC from 9 a.m to 9 p.m. to make a reservation for lunch. It must be called in by 10 a.m. the day prior. Many times we have cancellations and you can call or come the day of and expect to eat most times. We also have clipboards with each day of the week labeled that you sign up on at the reception table.

9. Are the meals prepared at the Mansfield Activities Center (MAC)?

No. A central kitchen prepares meals for 32 other senior centers in Tarrant County and delivers them to us daily. This nutrition program is partially funded by the Sixty & Better, The United Way, and the Area Agency on Aging.

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Street Operations

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1. What is a plat?

A map of a subdivision that represents a tract of land, showing the boundaries and location of individual properties, streets, easements and other pertinent information. After a plat is approved by the Planning and Zoning Commission it is filed with the appropriate county clerk and becomes a legal lot of record for which a building permit can be issued.

2. Who maintains FM 1187, FM 157, SH 360, and U.S. 287?

The roads, service roads, and signage are maintained by the Texas Department of Transportation and should be directed to them. The main number is 817-370-6500.

3. Who maintains the right-of-way?

Questions regarding mowing in the right of way should be directed to the Parks Department. It is a City ordinance that property owners are responsible for mowing and maintenance up to the curb or to the edge of the pavement.

4. Who do I contact if there is debris in the road or if there is brush blocking my visibility?

Contact the Street Operations Department at 817-276-4243 if there is anything in the roadway or blocking visibility.

5. Who repairs streetlights?

Oncor & United Cooperative owns, operates and maintains all streetlights within the City right-of-way. Requests for repairs and consideration for installation of new streetlights can be made to the City of Mansfield at 817-276-4243.

6. Who do I contact for potholes or other minor street repairs?

Street Operations will service potholes and minor street repairs. Please call the City of Mansfield Street Operations Department at 817-276-4243, or you may report a pothole repair online.

7. Can I get speed bumps put on my street?

The City Council has discussed this issue most recently in September 2002 and January 2004. The City of Mansfield will not install speed humps for the following reasons:

1. Speed humps will only reduce speed at a single location if one is used. A series of humps is necessary in order to be effective, which can be costly to install and maintain.
2. Can cause a "rough ride" and discomfort for all drivers
3. Drivers may try to drive around them
4. Speed humps may divert traffic to another location, creating problems at a new location.
5. Pavement markings and warning signs are not aesthetically pleasing
6. There can be a loss of parking in the immediate vicinity of the speed hump
7. There can be an increase in noise due to the sudden braking, rapid acceleration, and objects bouncing in the back of trucks.
8. Personal injury or vehicle and cargo damage can occur if vehicle passes too fast over humps.
9. Liability can be an issue if not be installed properly.
10. It can be difficult in locating speed humps in neighborhoods. People are quick to want them in their neighborhood, but "not in front of my house."
11. Initial cost and maintenance
12. May increase time for emergency response

8. How can I request for the Speed Trailer in my area to monitor traffic flow?

The Mansfield Police Department receives several requests to have the speed trailer placed to monitor speed complaints. To have a location placed on the list you must contact the Mansfield Police Department at 817-473-0211.

9. Can I have a child at play sign installed?

The City of Mansfield no longer installs "Children at Play" signs. The Texas Manual on Traffic Control Devices (TxMUTCD) which is a State/Federal Manual that sets the standards on which all signs, markings and signals are regulated, no longer recognizes these signs as acceptable to install because they are no longer enforced. Ultimately, drivers choose to ignore them and studies have shown that they do not have impact on speed.

Signs you may have seen in other neighborhoods were installed previously, when past manuals recognized these signs. The best deterrent for residential speeding is police enforcement. The Traffic Division of the Mansfield Police Department can be reached by calling 817-276-4700.

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Texas SmartScape Classes

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1. What is Texas SmartScape?

Texas SmartScape is a collaborative program developed by several agencies in the North Central Texas region. The purpose of the program is to provide tools for understanding the ecological, economic, and aesthetic benefits of using landscaping plants, shrubs, grasses, and trees that are native or adapted to our regional climate and local conditions.

The goal of the program is to conserve local water supplies and improve stormwater runoff quality by reducing the amount of water needed to maintain landscapes while decreasing the amounts of pesticide, fertilizer, and herbicides used in landscaping practices.

2. What does Texas SmartScape mean?

Texas SmartScape is simply a way to reduce the impact of urban development by selecting and designing landscapes that utilize native and adaptive plants. The end product is an attractive lawn or landscape that is very low-maintenance, helps reduce water pollutants, and attracts wildlife. The reductions in water use, fertilizers, and pesticides and herbicides also lead to savings in your pockets.

Native and adaptive plants can thrive in the types of conditions we have come to expect in the North Central Texas area. Since they have developed in these conditions, they do not require the amount of support exotic species do. This saves time and money once the plants are established.

3. How can I Texas SmartScape my lawn or landscape?

The Texas SmartScape website contains very useful information for designing the new lawn or landscape yourself, or for being able to communicate with someone designing your lawn or landscape for you. The website also includes tips on how to prepare your lawn and care for the plants to encourage success for those interested in doing it all themselves.

To prepare a design layout, it is necessary to learn a bit about your lawn or landscape. The amount of light different areas receive, how well the area drains, the type of soil, and many other factors affect the types of plants that will thrive in different locations.

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Water Utilities Division - Customer Service

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1. Does the Street Department repair water leaks and sewer line backups?

Water and sewer leaks are handled by the Water Utilities Division. You can call Utility Field Operations at 817-473-8411.

2. Where can I find my account number and PIN?

It is located on your utility bill.  For more information, visit our About Your Utility Bill page.

3. How can I check to see if my utility payment went through?

Sign in to the Online Utility Account website and select "Payment History." From there you can see all the transactions that have taken place.

4. Who do I contact if I have a problem with my water bill?

You can contact our Customer Service Representatives to address your situation.

5. Is my online utility payment immediate?

When you pay your utility bill online, the system immediately updates your utility account. It may take a few days to appear on your bank, checking, or credit card account.

6. What is the minimum utility payment I can make?

The minimum amount you can pay is $10.

7. How do I register for the WaterSmart online customer water portal?

Registering for the portal is easy! Just follow these three steps to get started:

1. Log on - Visit the WaterSmart Portal.
2. Register - Use your account number listed on your water bill as your registration code.
3. Personalize - Answer the simple profile survey to provide accurate comparisons to similar households.

8. Where do I pay my water bill?

You can pay your bill in a variety of ways. For more information, visit the Utility Bill Payment Methods page.

9. If I pay on my utility bill on cut-off day, will I be cut off?

Yes, your water will be cut off. You can make a payment before 8 a.m., which will stop your disconnect, and for any payments made after 8 a.m please call customer service at 817-276-4230.

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Water Utilities Division - Water Quality

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1. Why does my water seem cloudy?

Water that is cloudy is often the result of air in the water. To verify the cloudy water is caused by air, fill a clear glass with water from your faucet. Watch the glass closely. If the glass gets clear from the bottom to the top after a few minutes then there is air in the water.

While the quality of the water is not affected by the presence of air, it could be indicative of a problem in the distribution system. Excessive air in your water should be reported to the Water Utilities Division by calling 817-473-8411 or 817-477-2248.

2. Why does chilled tap water taste better than water straight from the tap?

Water that is refrigerated overnight in a sealed container does taste better because taste and odor causing compounds are usually aromatic and much more noticeable when they have not been chilled. We recommend keeping a bottle of tap water in the refrigerator. This also gives you the benefit of always having a cool drink of water.

3. Does Mansfield have hard water?

Hard water is defined by the amount of calcium and magnesium present in the water. Hard water has a relatively high level as compared to soft water which has a low level.

Actually, our water is not classified as hard or soft. It is medium (hard) and normally has a calcium carbonate hardness content ranging between 90 to 120 milligrams per liter, or in other terms about 5 to 7 grains of hardness.

See our water quality reports for more information.

4. Is my water safer with water purification devices?

Water from the City of Mansfield is safe to drink. We recognize that it is your personal choice to purchase water purification devices. They have known to cause problems in the quality of drinking water due to the lack of proper filter replacement. These devices are not tested or regulated by the state or federal government.

5. What is causing the staining of my plumbing fixtures?

Iron and manganese can cause a brownish orange staining on plumbing fixtures. The level of iron and manganese in our raw water is enough to cause staining problems. Since December of 2003, Mansfield has been using Chlorine Dioxide to reduce iron and manganese.

6. Where does our water come from?

Mansfield is a member of the Tarrant Regional Water District (TRWD), along with:

• Arlington
• Benbrook
• Fort Worth
• Trinity River Authority

TRWD primarily pumps water from Cedar Creek and Richland Chambers reservoirs in east Texas. The TRWD can also supply water from the Benbrook reservoir.

See the About Our Water page for more information.

7. What is the cause of taste and odor in my drinking water?

Hot South Texas summer weather results in a rapid algae growth in our surface water reservoirs. As the algae decay, they release taste and odor compounds. The Mansfield Water Treatment Plant replaced the anthracite coal filter media with Granular Activated Carbon (GAC) in the plant expansion of 1999. As a result, the tastes and odor nuisance was greatly reduced.

However, there are times of the year when the algae growths can exceed the GAC's ability to remove the tastes and odors completely. In as much as the problem of taste and odor may be apparent in the water, the water is safe to drink.

8. How are our fresh water drinking zones protected?

The Texas Railroad Commission (RRC) and Texas Commission on Environmental Quality (TCEQ) set the depths to protect our natural fresh water zones on interest in Texas. By law, the surface casing of a well must extend 20 feet beyond the depth of a fresh water zone as determined by the RRC. The surface casing is cemented back to the surface to protect these fresh water bearing zones.