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1. Does the Street Department repair water leaks and sewer line backups?

Water and sewer leaks are handled by the Water Utilities Division. You can call Utility Field Operations at 817-473-8411.

2. Where can I find my account number and PIN?

It is located on your utility bill.  For more information, visit our About Your Utility Bill page.

3. How can I check to see if my utility payment went through?

Sign in to the Online Utility Account website and select "Payment History." From there you can see all the transactions that have taken place.

4. Who do I contact if I have a problem with my water bill?

You can contact our Customer Service Representatives to address your situation.

5. Is my online utility payment immediate?

When you pay your utility bill online, the system immediately updates your utility account. It may take a few days to appear on your bank, checking, or credit card account.

6. What is the minimum utility payment I can make?

The minimum amount you can pay is $10.

7. How do I register for the WaterSmart online customer water portal?

Registering for the portal is easy! Just follow these three steps to get started:

1. Log on - Visit the WaterSmart Portal.
2. Register - Use your account number listed on your water bill as your registration code.
3. Personalize - Answer the simple profile survey to provide accurate comparisons to similar households.

8. Where do I pay my water bill?

You can pay your bill in a variety of ways. For more information, visit the Utility Bill Payment Methods page.

9. If I pay on my utility bill on cut-off day, will I be cut off?

Yes, your water will be cut off. You can make a payment before 8 a.m., which will stop your disconnect, and for any payments made after 8 a.m please call customer service at 817-276-4230.