Frequently Asked Questions

Water and sewer leaks are handled by the Water Utilities Division. You can call Utility Field Operations at 817-473-8411.

Sign in to the website and click on "Payment History." From there you can see all the transactions that have taken place.

The minimum amount you can pay is $2 dollars.

When you pay your utility bill online the system immediately updates your utility account. It may take a few days to appear on your bank, checking or credit card account.

No, but you can make a payment before 8 a.m. which will stop your disconnect and any payments made after 8 a.m., please call customer service at 817-276-4214.

Water that is cloudy is often the result of air in the water. To verify the cloudy water is caused by air, fill a clear glass with water from your faucet. Watch the glass closely. If the glass gets clear from the bottom to the top after a few minutes then there is air in the water. While the quality of the water is not affected by the presence of air, it could be indicative of a problem in the distribution system.

Water that is refrigerated overnight in a sealed container does taste better because, taste and odor causing compounds are usually aromatic and much more noticeable when they have not been chilled. We recommend keeping a bottle of tap water in the refrigerator. This also gives you the benefit of always having a cool drink of water.

Hard water is defined by the amount of calcium and magnesium present in the water.  Hard water has a relatively high level as compared to soft water which has a low level.

Actually our water is not classified as hard or soft. It is medium (hard) and normally has a calcium carbonate hardness content ranging between 90 to 120 mg/l, or in other terms about 5 to 7 grains of hardness.

See our water quality reports for more information.

Pages