Frequently Asked Questions

Water and sewer leaks are handled by the Water Utilities Division. You can call Utility Field Operations at 817-473-8411.

Sign in to the website and click on "Payment History." From there you can see all the transactions that have taken place.

The minimum amount you can pay is $2 dollars.

No, but you can make a payment before 8 a.m. which will stop your disconnect and any payments made after 8 a.m., please call customer service at 817-276-4214.

Water that is cloudy is often the result of air in the water. To verify the cloudy water is caused by air, fill a clear glass with water from your faucet. Watch the glass closely. If the glass gets clear from the bottom to the top after a few minutes then there is air in the water. While the quality of the water is not affected by the presence of air, it could be indicative of a problem in the distribution system.

Water that is refrigerated overnight in a sealed container does taste better because, taste and odor causing compounds are usually aromatic and much more noticeable when they have not been chilled. We recommend keeping a bottle of tap water in the refrigerator. This also gives you the benefit of always having a cool drink of water.

Hard water is defined by the amount of calcium and magnesium present in the water.  Hard water has a relatively high level as compared to soft water which has a low level.

Actually our water is not classified as hard or soft. It is medium (hard) and normally has a calcium carbonate hardness content ranging between 90 to 120 mg/l, or in other terms about 5 to 7 grains of hardness.

See our water quality reports for more information.

Water from the City of Mansfield is safe to drink.  We recognize that it is your personal choice to purchase water purification devices.  They have known to cause problems in the quality of drinking water due to the lack of proper filter replacement.  These devices are not tested or regulated by the state or federal government.

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