Frequently Asked Questions

Water and sewer leaks are handled by the Water Utilities Division. You can call Utility Field Operations at 817-473-8411.

Sign in to the website and click on "Payment History." From there you can see all the transactions that have taken place.

When you pay your utility bill online the system immediately updates your utility account. It may take a few days to appear on your bank, checking or credit card account.

Water that is cloudy is often the result of air in the water. To verify the cloudy water is caused by air, fill a clear glass with water from your faucet. Watch the glass closely. If the glass gets clear from the bottom to the top after a few minutes then there is air in the water. While the quality of the water is not affected by the presence of air, it could be indicative of a problem in the distribution system.

Water that is refrigerated overnight in a sealed container does taste better because, taste and odor causing compounds are usually aromatic and much more noticeable when they have not been chilled. We recommend keeping a bottle of tap water in the refrigerator. This also gives you the benefit of always having a cool drink of water.

Hard water is defined by the amount of calcium and magnesium present in the water.  Hard water has a relatively high level as compared to soft water which has a low level.

Actually our water is not classified as hard or soft. It is medium (hard) and normally has a calcium carbonate hardness content ranging between 90 to 120 mg/l, or in other terms about 5 to 7 grains of hardness.

See our water quality reports for more information.

Water from the City of Mansfield is safe to drink.  We recognize that it is your personal choice to purchase water purification devices.  They have known to cause problems in the quality of drinking water due to the lack of proper filter replacement.  These devices are not tested or regulated by the state or federal government.

Iron and manganese can cause a brownish orange staining on plumbing fixtures. The level of iron and manganese in our raw water is enough to cause staining problems. Since December of 2003 Mansfield has been using Chlorine Dioxide to reduce iron and manganese.

Mansfield is a member of the Tarrant Regional Water District along with Fort Worth, Arlington, Benbrook, and TRA.  TRWD primarily pumps water from Cedar Creek and Richland Chambers reservoirs in east Texas. The TRWD can also supply water from the Benbrook reservoir.

See the page about Water Quality for more information.

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