Frequently Asked Questions

Hot South Texas summer weather results in a rapid algae growth in our surface water reservoirs. As the algae decay, they release taste and odor compounds. The Mansfield Water Treatment Plant replaced the anthracite coal filter media with GAC (Granular Activated Carbon) in the plant expansion of 1999. As a result, the tastes and odor nuisance was greatly reduced. However, there are times of the year when the algae growths can exceed the GAC's ability to remove the tastes and odors completely.

Registering for the portal is easy! Just follow these three steps to get started:

  1. Log on - mansfieldwater.watersmart.com
  2. Register - Use your account number listed on your water bill as your registration code.
  3. Personalize - Answer the simple profile survey to provide accurate comparisons to similar households.

You can pay your water bill online or by other payment methods.

If you are unable to pay online, water bill payments may be taken into the Utility Billing Department at City Hall during regular business hours. After hours, payments may be made to the drop box located to the right of the main entrance to City Hall.

The Texas Railroad Commission (RRC) and Texas Commission on Environmental Quality (TCEQ) department set the depths to protect our natural fresh water zones on interest in Texas. By law, the surface casing of a well must extend 20’ beyond the depth of a fresh water zone as determined by the RRC.  The surface casing is cemented back to the surface to protect these fresh water bearing zones.

Pages