Frequently Asked Questions

Registering for the portal is easy! Just follow these three steps to get started:

  1. Log on - mansfieldwater.watersmart.com
  2. Register - Use your account number listed on your water bill as your registration code.
  3. Personalize - Answer the simple profile survey to provide accurate comparisons to similar households.

You can pay your water bill online or by other payment methods.

If you are unable to pay online, water bill payments may be taken into the Utility Billing Department at City Hall during regular business hours. After hours, payments may be made to the drop box located to the right of the main entrance to City Hall.

Yes.  You can make a payment before 8 a.m. which will stop your disconnect and any payments made after 8 a.m., please call customer service at 817-276-4213.

The Texas Railroad Commission (RRC) and Texas Commission on Environmental Quality (TCEQ) department set the depths to protect our natural fresh water zones on interest in Texas. By law, the surface casing of a well must extend 20’ beyond the depth of a fresh water zone as determined by the RRC.  The surface casing is cemented back to the surface to protect these fresh water bearing zones.

Please contact the Gas Well Inspector at 817-276-4254 or [email protected] for general inquiries and concerns related to provisions of the City's drilling regulations.  For other concerns, the Railroad Commission of Texas (RRC) has jurisdiction over well permitting and inspections, and the Texas Commission on Environmental Quality (TCEQ) has jurisdiction over environmental concerns.  Please contact the Railroad Commission of Texas (RRC) at www.rrc.state.tx.us or 512-463-7288.

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