Report a Water Utility Emergency

Water crews are available to respond to customer calls 24 hours a day, seven days a week, 365 days a year. 817-473-8411

Important Information for Water & Sewer Customers:

Effective August 3, 2004 - After hours phone number ***** 817-473-8411 ***** for any Water and/or Sewer Emergencies Business hours of operation are 8:00 a.m. to 5:00 p.m. Monday through Friday.

Water Reinstatement (Water Service that has been terminated for non-payment) - Effective August 3, 2004 - On day of Water Cutoffs the new phone number will be ***** 817-276-4214 ***** for after hours reinstatement of service.

After hours calls to reinstate water service for non-payment will only be accepted between 5:00 p.m. and 7:00 p.m. on the day the water has been turned off. Any customers who call 817-276-4214 will be required to pay past due water bills by either check or money order only at the time of reinstatement to field personnel. Absolutely no cash will be accepted by field personnel.

Water Emergency defined as:

  • No water service
  • Water line break
  • Leak at the meter
  • Fire hydrant leak

Sewer Emergency defined as:

  • Sewer backup
  • Overflowing manhole